FAQ's
How do I track my order?
We use UAfrica, and updated tracking information will be sent to you throughout the ordering process. Once an order is placed we will send an order confirmation. As soon as its dispatched you will receive another e-mail. UAfrica will then also send further tracking information regarding the tracking number and delivery.
If we use The Courier Guy we will send you an e-mail with an OLW tracking number. To track your parcel please go to the following website and enter your waybill number the under link: https://thecourierguy.pperfect.com/
How do I take care of my Antelo product?
To keep your Antelo bag looking at its best you need to understand the leather and how to look after it. Our range is made from as natural a leather as you will find. This is a leather that ages beautifully if you take good care of it.We use superbly tanned full-grain aniline leather which is the best quality premium leather there is. The surface of this type of leather is intact and shows the natural markings of the hide also known as full-grain leather. There is no cheating with aniline leather and that is why only the smoothest hides are chosen. This is reflected in the price of aniline leather items. The full aniline silky finish is achieved by using translucent dyes and waxes which may be susceptible to fading and colour transfer. The natural defects on the leather confirms the authenticity of beautiful leather. It is not heavily coated as this takes away the natural feel of the leather. We strive to appreciate the rawness and authenticity.
It is hard to keep a favourite piece made from aniline leather looking brand new forever. Dirt build-up can and should be removed by wiping down with a dry cloth every week or so. Do NOT spot clean your bag with a wet cloth as this may leave water marks and may result in colour transfer. Water used on any leather will leave a mark if not handled and cleaned correctly. Just like water, oil will get absorbed very quickly into aniline leather. If you are unsure please refer to your nearest leather care specialist to assist in stain removal, to prevent further damage that may occur. Although fashionable, the indigo dye in dark blue denim can leave stains on light leather items. Even after several washes, the blue dye can still transfer and bleed onto anything it touches. Please take precaution when wearing your favourite Antelo piece with your denims.
Metal hardware: Always treat with care where metal hardware is used - wipe leather and hardware with a damp cloth and dry carefully
To prevent flaking and wrinkling, dab a bit of conditioner on a soft cloth and rub gently all over. The best leather care product we can recommend is a product called Hannicare for all the diesel leather products and Dasco is an amazing range for the treatment of our new Candor leather, which can be ordered directly from our website
Hair-on products must be handled in the same way you would treat hair. Excessive rubbing and pressure on an area will cause hair loss and balding. Straps are made with plain leather backing to prevent rubbing on clothing. Do not wear the strap upside down as this may cause friction and lead to balding
Hannicare foam cans can be ordered at R220.00 via e-mail order to accounts@antelo.co.za
For more info please contact us on 0609969954
You can make use of our 3 payment options: Yoco, Payfast (which includes Snapscan, Zapper, Mobicred, Instant EFT and Credit Card payment options), PayJustNow
You can now also pay off your order using Mobicred. Please see the link https://mobicred.co.za/terms-and-conditions
for all information on the Mobicred payment terms and conditions, including interest and monthly instalments.
for all information on the Mobicred payment terms and conditions, including interest and monthly instalments.
PayJustNow is another payment option enabling you to pay for your order via 3 INTEREST FREE equal monthly instalments. Just like payfast you have to be registered on their website, so you will be redirected to their website where you can register and thereafter you will be able to complete your order on our website. For more details, go to https://payjustnow.com/how-it-works
Please note if you choose the PayJustNow payment option your order will be shipped upon receipt of the first instalment. Refunds will only be processed when the FINAL instalment has been paid.