International shipping is calculated by our carrier, DHL Express and shown at checkout based on your location. This is sent with a DHL Express service, which usually takes between 3 and 5 working days from fulfillment date.
Various import duties and taxes may be incurred on delivery to certain regions. We send our products delivered duties unpaid with DHL Express from South Africa and we have NO control over these duties that may be incurred. The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company. The prices in foreign currency on our website are a guideline only. Prices are subject to foreign exchange rates and calculated using the current conversion rate updated weekly. The Rand is a volatile currency, therefore fluctuation in prices are to be expected. Antelo will not be liable for any customs/import duty, quotas, permits, product restrictions and other local requirements. Charges must be paid by the recipient of the goods. Customs policies vary widely from country to country, therefore you are advised to check the latest applicable local requirements in your country before placing an order.
DELIVERY LEAD TIMES FOR INTERNATIONAL ORDERS
We process orders within 24 hours of order during work days. We usually send the following working day and it takes approximately 3-5 business days worldwide sent with DHL Express service.
Due to COVID-19, you may experience an extra 2-3 day delay in delivery.
PAYMENT OPTIONS FOR INTERNATIONAL ORDERS
Payfast or Paypal
INTERNATIONAL REFUNDS AND RETURNS
If you are situated internationally, please contact us email@example.com to get our returning address before sending back the items
If you are unsatisfied with your purchase you are welcome to return it, however we will not be able to refund any import taxes or duties incurred. International customers will need to cover the return shipping costs. We will also not be held liable for any damages occurred during the return process. Refunds will be made on receipt and inspection of returned item, and payment will be done via PayPal. International clients can only be refunded on credit card transactions within 48 hours.